Data study
Australia's worst Coles revealed by Google reviews as Victoria takes seven of the bottom 10
The worst-rated Coles in Australia is Coles Chadstone Village in Ashwood, in Melbourne's south east, which averages 3.55 stars from 233 Google reviews.
Data collected
Source: SEO Backlinks, https://seobacklinks.com/
Key findings
At the other end, Coles Flagstone, south of Brisbane, is the best-rated Coles in the country at 4.49 stars from 277 reviews, ahead of Coles Rochedale in Brisbane (4.42) and the Coles Local in Surrey Hills in Melbourne (4.39).
Victoria has seven of the 10 worst-rated Coles. Burnside is third from the bottom at 3.64, followed by Wallan (3.65), Essendon (3.66), Reservoir (3.67), Noble Park (3.69) and Balwyn East (3.69). Tanilba Bay in the Port Stephens area of New South Wales is second-worst at 3.58, Edgecliff in Sydney is fourth at 3.64, and Dickson in Canberra is seventh at 3.67.
At the bottom of the list, reviewers complain about long waits and stores that are hard to get help in. "Too much wait time at click and collect more than 1 hour," one Chadstone Village shopper wrote. In Edgecliff, another reviewer noted there was "No option for someone to scan your items", and in Dickson, one asked: "What kind of supermarket has run out of roast beef and rotisserie chickens by 6pm on a Monday?"
Queensland has four of the 10 best-rated Coles, with Pacific Fair in Broadbeach fifth at 4.34 and Springfield Orion in Springfield Lakes 10th at 4.32, and its stores have the best average of any state or territory at 4.08. Mildura in Victoria is fourth at 4.34, Schofields in Sydney sixth, Currambine in Perth seventh, and Huntlee in Branxton and Mayfield in Newcastle eighth and ninth.
Nationally, Woolworths just edges the supermarket rivalry, with its 1,044 stores averaging 4.07 against 4.04 for Coles. Coles comes out on top in Tasmania (4.07 against 4.00), the Northern Territory (4.06 against 4.00) and the ACT (3.92 against 3.87), while Woolworths leads in New South Wales, Victoria, Western Australia and South Australia. In Queensland, the two are level to two decimal places at 4.08. Aldi's 545 stores average 4.25.
The ACT's 13 Coles are the lowest-rated of any state or territory at 3.92, followed by New South Wales (4.02) and Victoria (4.03).
Chart
Worst and best 10 at a glance
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Method
How we did it
We used the DataForSEO Business Listings database to pull the Google Maps listings for Coles, Woolworths and Aldi supermarkets across Australia on October 5, 2026.
We kept the Coles supermarkets, including smaller Coles Local stores, that were open and had at least 200 Google reviews. Separate listings for liquor, petrol, online and express sites, closed stores and duplicate listings at the same address were left out. That left 830 stores, 622,155 reviews in all.
Each store was ranked by its exact average rating, worked out from its count of one, two, three, four and five-star reviews rather than the rounded score Google displays, so stores that show the same rating on Google are still put in order. Where two stores have exactly the same average, the one with the larger share of one-star reviews ranks lower.
State and territory averages give every store equal weight (the mean of the store averages), and every state and territory has at least seven Coles in the ranking. The Woolworths and Aldi figures use the same pull and the same rules.
National rankings
The worst and best 10 in Australia
The 10 worst-rated Coles supermarkets in Australia
| Rank | Store | Average | Reviews |
|---|---|---|---|
| 1 | Coles Chadstone VillageAshwood, Victoria233 reviews | 3.55 | 233 |
| 2 | Coles Tanilba BayTanilba Bay, New South Wales406 reviews | 3.58 | 406 |
| 3 | Coles BurnsideBurnside, Victoria591 reviews | 3.64 | 591 |
| 4 | Coles EdgecliffEdgecliff, New South Wales337 reviews | 3.64 | 337 |
| 5 | Coles WallanWallan, Victoria512 reviews | 3.65 | 512 |
| 6 | Coles EssendonEssendon, Victoria783 reviews | 3.66 | 783 |
| 7 | Coles DicksonDickson, Australian Capital Territory221 reviews | 3.67 | 221 |
| 8 | Coles ReservoirReservoir, Victoria1,330 reviews | 3.67 | 1,330 |
| 9 | Coles Noble ParkNoble Park, Victoria1,517 reviews | 3.69 | 1,517 |
| 10 | Coles Balwyn EastBalwyn, Victoria515 reviews | 3.69 | 515 |
The 10 best-rated Coles supermarkets in Australia
| Rank | Store | Average | Reviews |
|---|---|---|---|
| 1 | Coles FlagstoneFlagstone, Queensland277 reviews | 4.49 | 277 |
| 2 | Coles RochedaleRochedale, Queensland618 reviews | 4.42 | 618 |
| 3 | Coles Local Surrey HillsSurrey Hills, Victoria506 reviews | 4.39 | 506 |
| 4 | Coles Mildura (Fifteenth St)Mildura, Victoria994 reviews | 4.34 | 994 |
| 5 | Coles Pacific FairBroadbeach, Queensland1,342 reviews | 4.34 | 1,342 |
| 6 | Coles SchofieldsSchofields, New South Wales626 reviews | 4.34 | 626 |
| 7 | Coles CurrambineCurrambine, Western Australia271 reviews | 4.34 | 271 |
| 8 | Coles HuntleeBranxton, New South Wales387 reviews | 4.33 | 387 |
| 9 | Coles MayfieldMayfield, New South Wales487 reviews | 4.32 | 487 |
| 10 | Coles Springfield OrionSpringfield Lakes, Queensland835 reviews | 4.32 | 835 |
Averages are rounded to two decimal places. Where two stores show the same figure, the order comes from the unrounded average.
State or territory ranking
Coles by state and territory, best to worst
The average Google score of the ranked Coles stores in each state and territory, with every store given equal weight.
| Rank | State or territory | Stores | Average |
|---|---|---|---|
| 1 | Queensland179 stores | 179 | 4.08 |
| 2 | Tasmania16 stores | 16 | 4.07 |
| 3 | Northern Territory7 stores | 7 | 4.06 |
| 4 | South Australia51 stores | 51 | 4.06 |
| 5 | Western Australia100 stores | 100 | 4.04 |
| 6 | Victoria218 stores | 218 | 4.03 |
| 7 | New South Wales246 stores | 246 | 4.02 |
| 8 | Australian Capital Territory13 stores | 13 | 3.92 |
State or territory by state or territory
The best and worst rated Coles in each state and territory
The highest and lowest scoring Coles in every Australian state and territory.
| State or territory | Best rated | Worst rated |
|---|---|---|
| Australian Capital Territory13 stores ranked | Coles AmarooAmaroo, 894 reviews 4.14 | Coles DicksonDickson, 221 reviews 3.67 |
| New South Wales246 stores ranked | Coles SchofieldsSchofields, 626 reviews 4.34 | Coles Tanilba BayTanilba Bay, 406 reviews 3.58 |
| Northern Territory7 stores ranked | Coles CoolalingaCoolalinga, 501 reviews 4.21 | Coles Alice SpringsAlice Springs, 1,130 reviews 3.81 |
| Queensland179 stores ranked | Coles FlagstoneFlagstone, 277 reviews 4.49 | Coles Arana HillsArana Hills, 438 reviews 3.77 |
| South Australia51 stores ranked | Coles BerriBerri, 579 reviews 4.25 | Coles CraigmoreCraigmore, 516 reviews 3.79 |
| Tasmania16 stores ranked | Coles MowbrayMowbray, 1,002 reviews 4.29 | Coles BurnieBurnie, 558 reviews 3.88 |
| Victoria218 stores ranked | Coles Local Surrey HillsSurrey Hills, 506 reviews 4.39 | Coles Chadstone VillageAshwood, 233 reviews 3.55 |
| Western Australia100 stores ranked | Coles CurrambineCurrambine, 271 reviews 4.34 | Coles KununurraKununurra, 701 reviews 3.72 |
Scores are the exact average of every star rating on the store's Google listing, rounded to two decimal places.
Using this research
Citing these figures
You're welcome to quote or republish any figure on this page. Please credit SEO Backlinks and link to this page so readers can see the full method and rankings.
How to cite
SEO Backlinks, "The best and worst Coles supermarkets in Australia", data collected October 5, 2026: https://seobacklinks.com/
This study comes from SEO Backlinks, which runs data-led digital PR campaigns built on public data like Google reviews.