South Africa's best and worst-rated Home Affairs offices named, with four of the 10 worst in KwaZulu-Natal

We used the DataForSEO Business Listings database to pull the Google Maps listings for Department of Home Affairs offices across South Africa on 5 October 2026, searching by listing name and by the department's website, 442 listings in all.

Closed offices, duplicate listings for the same office and businesses that aren't Home Affairs offices were left out. Of the 201 offices with at least 20 reviews, two refugee reception offices and three head-office or admin listings were also removed. Home Affairs desks inside bank branches were kept. That left the 82 offices with at least 100 Google reviews each, 26,477 reviews in all, with star counts taken from each office's live Google listing.

Each office was ranked by its exact average rating, worked out from its count of one, two, three, four and five-star reviews rather than the rounded score Google displays, so offices that show the same rating on Google are still put in order. Where two offices have exactly the same average, the one with the larger share of one-star reviews ranks lower. Every office in the top and bottom 10 was also checked for a sudden burst of reviews in a short period that could skew its score, and none was found.

Each province's average gives every one of its offices equal weight (the mean of the office averages) and is shown for the three provinces with at least 10 offices in the ranking: Gauteng (30), the Western Cape (23) and KwaZulu-Natal (14). The other six provinces have fewer, so they are left out of the province ranking, but the best and worst rated office in every province with at least two ranked offices is listed below.